Refund Policy

1. Digital Product Policy

Medicoed products are digital in nature. Once a user has accessed, generated, consumed, downloaded, or interacted with paid features, the service is considered delivered.

This includes, but is not limited to:

• Starting or completing a medical case simulation
• Generating a case report or performance analysis
• Uploading or processing a PDF
• Generating summaries, notes, quizzes, flashcards, mind maps, or AI responses
• Using paid credits or tokens
• Accessing paid course/case content
• Downloading, exporting, or saving generated material

Because these actions involve delivery of digital services and AI processing costs, refunds are generally not provided after meaningful usage has begun.

2. Refunds We May Approve

A refund may be approved in the following cases:

Duplicate Payment

If you were charged twice for the same plan or transaction, we will refund the duplicate amount after verification.

Accidental Purchase

If you purchased a plan by mistake and have not used any paid feature, you may request a refund within 24 hours of purchase.

Technical Access Issue

If you paid for a plan but cannot access the purchased product due to a technical issue from Medicoed’s side, and our team is unable to resolve it within 3 working days, you may be eligible for a full or partial refund.

Wrong Plan or Billing Error

If you were charged for the wrong plan due to a billing or system error, we may refund the incorrect amount or adjust it toward the correct plan.

Institutional or B2B Purchases

Refunds for colleges, institutions, hospitals, coaching partners, or B2B clients will be governed by the signed agreement, purchase order, invoice terms, or partnership contract.

3. Refunds We Do Not Provide

Refunds will generally not be provided in the following cases:

• You changed your mind after purchase
• You did not use the product after purchasing it
• You expected a specific exam result, score improvement, diagnosis, or academic outcome
• You used AI tools, case simulations, credits, reports, PDF tools, or downloadable content
• You purchased the wrong plan but used paid features
• Your subscription renewed because cancellation was not done before the renewal date
• Your account was suspended or restricted due to misuse, policy violation, or unauthorized sharing
• You are dissatisfied with AI-generated output after consuming credits or using the service

Medicoed is an educational technology platform and does not guarantee academic, examination, clinical, diagnostic, or professional outcomes.

4. Subscription Cancellation

Users may cancel their subscription anytime from their account settings or by contacting Medicoed support.

Cancellation will stop future renewals. You will continue to have access to paid features until the end of your current billing cycle.

We do not provide partial refunds for unused days in an active billing cycle.

5. Renewal Refunds

If your subscription renews automatically and you did not intend to continue, you may request a refund within 48 hours of renewal, provided that no paid features have been used after the renewal.

Refund approval is subject to verification.

6. Credit Packs and Case Packs

Credit packs, case packs, token packs, or similar usage-based purchases are non-refundable once any portion has been used.

Unused credit packs may be considered for refund only if the request is made within 24 hours of purchase and no credits have been consumed.

7. Free Trials and Promotional Offers

Free trials, discounted plans, coupons, promotional offers, and limited-time deals are subject to the terms shown at the time of purchase.

Refunds are not applicable for free trials, free credits, promotional credits, or bonus access.

8. How to Request a Refund

To request a refund, email us at: support@medicoed.com

Please include:

• Your full name
• Registered email address
• Payment ID / Order ID / Invoice number
• Date of purchase
• Plan or product purchased
• Reason for refund request
• Screenshots, if the issue is technical or payment-related

Incomplete refund requests may take longer to review.

9. Refund Review Timeline

We usually review refund requests within 5–7 working days.

If approved, the refund will be initiated to the original payment method used at the time of purchase. The final time taken for the amount to reflect in your account may depend on your bank, card provider, UPI provider, or payment gateway. Payment gateways may show a refund as pending while the bank or payment network processes it.

10. Partial Refunds

In some cases, Medicoed may offer a partial refund, plan adjustment, credit extension, or replacement access instead of a full refund.

This may happen when:

• A part of the service was already used
• A technical issue affected only some features
• The user purchased the wrong plan but wants to move to another plan
• Institutional access needs account-level adjustment

11. Abuse of Refund Policy

Medicoed reserves the right to reject refund requests in cases of suspected abuse, repeated refund claims, fraudulent activity, unauthorized account sharing, or violation of our Terms of Use.

12. Contact

For refund, cancellation, or billing-related queries, contact:

• Email: support@medicoed.com
• Website: www.medicoed.com
• Response Time: Usually within 5–7 working days